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        The debit card issued by Hang Seng Bank (China) Limited ("Hang Seng Bank (China)") is a Personal Renminbi Debit Card (the "Hang Seng Card"). With the Hang Seng Card, you can have immediate and convenient access to your account via accessible ATM networks. With the Hang Seng Card and the Personal Identification Number (PIN), you can withdraw cash, make fund transfer, check account balance, change PIN at these ATMs . You can also use your card for payment at China UnionPay ("CUP") contracted merchants.

        ATM Service

        Services Channels
        Cash Withdrawal/ Account Inquiry Hang Seng Bank (China) ATMs in Mainland China; ATMs worldwide bearing the logo of "CUP"
        Change PIN / Print Monthly Statement Hang Seng Bank (China) ATMs in Mainland China
        Form now till end of 2021, fee waiver is offered for Hang Seng (China) Debit Cards ATM withdrawal. Please click here for detail.

        Purchase Payment

        Hang Seng Card provides payment services for your shopping, traveling, entertainment etc. around the world. You can pay with your Hang Seng Card when making purchases at any CUP contracted merchants. Transaction amount will automatically be deducted from your bank account to make the payment easy and safe. No service fee will be levied for any purchase transaction made through the Hang Seng Card.

        Online Payment Services (CUP Online)

        Hang Seng (China) debit card supports CUP (China Union Pay) online payment. You can enjoy online shopping, online money transferring and pay your bills by online payment services.


        How To Apply:

        Online Payment Services How To Apply
        CUP Online Payment 1. Apply for the CUP Online Payment services at any of our outlets or by contacting our call center.
        2. Activate the CUP online payment function for your Hang Seng Debit Card via CUP official website or “CUP Wallet” APP.

        Transaction Limits:

        Online Payment Services Transaction Limits Change Your Transaction Limits
        CUP Online Payment Single Transaction    CNY 20,000
        Daily                       CNY 20,000
        You may change the single transaction and daily limits up to CNY 20,000 by visiting any of our outlets or contacting our call center. CUP online payment limit is also limited by Daily POS Spending Limit.

        Third Party Payment Services (Alipay and Tenpay)

        You may apply for open the third party payment services at any of our branches/sub-branches or by contacting our call center. Then you need to register this service on Alipay APP or Tenpay website/App with your Hang Seng Debit Card number, valid ID Card Number and a Chinese mobile number. Once it’s successfully registered, you can start shopping online, making online money transfer or paying bills with third party payment service. Please visit Alipay(www.alipay.com) or Tenpay (www.tenpay.com) for service details.

        Agreement of Hang Seng Debit Card Third Party Payment Services (Chinese Only)

        Agreement of Hang Seng (China) debit card CUP Online Payment Services (Chinese Only)


        How to apply:

        Online Payment Services How To Apply
        Tenpay Outward Payment 1. Apply for the Third Party Payment services at any of our outlets or by contacting our call center.
        2. Activate the Tenpay function for your Hang Seng Debit Card via Tenpay official website platforms or Wechat APP.
        Tenpay Inward Payment 1. Apply for the Third Party Payment services at any of our outlets or by contacting our call center.
        2. Activate the Tenpay function for your Hang Seng Debit Card via Tenpay official website platforms or Wechat APP.
        Alipay Outward Payment 1. Apply for the Third Party Payment services at any of our outlets or by contacting our call center.
        2. Activate the Alipay function for your Hang Seng Debit Card via Alipay APP or official website platforms.
        Alipay Inward Payment 1. Apply for the Third Party Payment services at any of our outlets or by contacting our call center.
        2. Activate the Alipay function for your Hang Seng Debit Card via Alipay APP or official website platforms.

        Alipay Inward Payment:

        Online Payment Services Remark
        Alipay Inward Payment Service Fee Alipay APP or related Alipay platform may charge Inward payment service fee.
        Please check Alipay Tariff for more details. Hang Seng bank will not charge any fee for Alipay Inward payment service.
        Not Receive Inward Payment Alipay Inward Payment is not real time service, please check with Alipay customer call center for more details.

        Tenpay Inward Payment:

        Online Payment Services Remark
        Tenpay Inward Payment Service Fee Wechat APP or related Tenpay APP may charge Inward payment service fee.
        Please check Tenpay Tariff for more details. Hang Seng bank will not charge any fee for Tenpay Inward payment service.
        Not Receive Inward Payment Tenpay Inward Payment is not real time service, please check with Tenpay customer call center for more details.

        Transaction Limit (Include both Alipay and Tenpay Payment):

        Limit Type Amount Amendable
        Limit Per Transaction CNY50,000 Yes
        Total Limit Per Day CNY50,000 Yes
        Total Limit Per Month CNY200,000 No

        *You may amend transaction limit at any of our branches/sub-branches or by contacting our call center.

        Hang Seng Chip Debit Card

        In order to enhance the security level of debit card transactions, Hang Seng Bank (China) has now issued the Chip Debit Card. Compared with magnetic stripe cards, chip cards are not easy to be copied, which can largely reduce the risk of forgery and fraud, giving cardholders a peace of mind. If you currently have the magnetic stripe card, please apply for chip card replacement at one of our branches/sub-branches or by contacting our Call Centre.

        Loss Report

        In case of card loss, please report to the issuing branch/sub-branch immediately in person with your valid ID. Please also pay attention to any change of your account balance. If you can not report loss to the issuing branch/sub-branch right away, you may file a temporary loss report by calling our Prestige Banking Hotline or in person in a nearby branch/sub-branch, and a written loss report should be made with the issuing branch/sub-branch within the subsequent five days.

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